Last updated: October 11, 2026
This Privacy Policy explains what personal information Abhidigitalagency collects when you visit our Website, contact us, subscribe to our emails, buy from us, or work with us as a client, and how we use, share, and protect it.
It is published in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020. It has also been prepared with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 in mind, which are coming into force in stages.
By using the Website, you agree to this policy.
1. Who We Are
Abhidigitalagency (“we”, “us”, “our”) is a digital marketing and web solutions agency based at Ayodhyanagar, Vijayawada, Andhra Pradesh – 520003, India. We operate the website https://abhidigitalagency.com (the “Website”).
For the purposes of Indian law, we are the entity that collects and retains the personal information described in this policy, and we decide why and how it is processed.
2. Information We Collect
Information you give us
- Enquiry details: your name, email address, phone number, company name, the service you are interested in, and your message, when you fill in a form, or email or call us.
- Newsletter details: your email address (and name, if requested) when you subscribe to our emails.
- Order and billing details: your name, billing address, email, phone number, and order information when you buy from us through the Website.
- Client project information: business details, brand assets, and, where you choose to share them, access to your website, analytics, or advertising accounts so that we can deliver our services.
Information collected automatically
- IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring website, and approximate location based on your IP address.
- Information collected through cookies and similar technologies, described in Section 5.
Sensitive personal data or information. We do not ask for sensitive personal data such as health records, biometric data, or sexual orientation. Payment details (card, bank, or UPI information) are entered on the secure page of our payment provider, and we do not receive or store your full card number. If you share account passwords or login credentials with us for a project, we use them only for that project, ask you to share them through a secure method, and ask you to change them once the work is complete.
3. Why We Collect and Use Your Information
We collect and use your information only for lawful purposes connected with our business, namely to:
- Respond to your enquiries, prepare quotes, and provide our services.
- Process orders and payments and send order-related messages.
- Send newsletters and marketing emails that you have chosen to receive.
- Understand how the Website is used and improve it.
- Measure and improve our advertising, including showing our ads to people who have visited the Website.
- Keep the Website secure and prevent fraud and misuse.
- Meet our legal, tax, and accounting obligations.
4. Your Consent
By using the Website, submitting a form, subscribing to our emails, or sharing your information with us, you consent to the collection and use of your information as described in this policy. This consent is given in writing, including by electronic means.
You can withdraw your consent, or ask us to stop using your information for a particular purpose, at any time by emailing us. Withdrawing consent will not affect what we did before you withdrew, and it may mean we can no longer provide a service that needs that information.
5. Cookies, Analytics, and Advertising Tracking
Cookies are small files stored on your device. We use the following:
- Essential cookies, which are needed for the Website and checkout to work.
- Analytics: we use Google Analytics and Google Tag Manager to understand how visitors use the Website. Google processes this data under its own privacy policy.
- Advertising: we use the Meta (Facebook) Pixel to measure the performance of our ads and to show relevant ads to people who have visited the Website. Meta processes this data under its own policies.
Your choices: you can block or delete cookies in your browser settings, install the Google Analytics opt-out browser add-on, and adjust your ad preferences in your Meta account. Where a cookie banner is shown, you can accept or decline non-essential cookies. Blocking some cookies may affect how parts of the Website work.
6. Payments
Purchases made through the Website are processed by third-party payment providers. They handle your payment information under their own privacy policies and security standards.
7. Email Marketing
We send marketing emails only to people who have subscribed. Every marketing email includes an unsubscribe link, and you can also unsubscribe at any time by emailing info@abhidigitalagency.com. We may still send essential service messages, such as order confirmations.
8. How We Share and Disclose Information
We do not sell your personal information. We share it only with:
- Service providers that work on our behalf, such as website hosting, analytics, email marketing, payment, and communication tools. They may use your information only to provide their services to us.
- Advertising and analytics partners, such as Google and Meta, through the tracking technologies described in Section 5.
- Government and legal authorities, where we are required to do so by law, or by a lawful order from a court or government agency.
- Professional advisers, such as accountants and legal advisers, where needed.
- A buyer or successor, if our business is sold, merged, or restructured.
- Anyone else, only with your consent.
9. Transfer of Information Outside India
Some of our service providers, including Google and Meta, store and process data in other countries. We transfer your information outside India only where it is necessary to provide our services or with your consent, and we choose providers that maintain an appropriate level of data protection.
10. How Long We Keep Your Information
We keep your information only for as long as it is needed for the purpose it was collected, or as required by law.
- Enquiries: typically up to 24 months after our last contact, unless you become a client.
- Client and billing records: for as long as required by Indian tax, accounting, and other applicable laws.
- Newsletter subscriptions: until you unsubscribe.
- Analytics data: according to the retention settings of the analytics tool.
When information is no longer needed, we delete or anonymise it.
11. Security
We follow reasonable security practices and procedures to protect your information from unauthorised access, loss, or misuse. These include secure (HTTPS) connections, access controls, and limiting access to people who need it for their work.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will inform you and report it to the authorities, including CERT-In and, once those provisions are in force, the Data Protection Board of India, as required by law.
12. Your Rights
You have the right to:
- Ask for a summary of the personal information we hold about you and how it is used.
- Review your information and ask us to correct, complete, or update it.
- Ask us to erase your information, unless we need to keep it for a legal reason.
- Withdraw your consent at any time.
- Raise a grievance with us, as described in Section 17.
- Nominate another person to exercise your rights on your behalf if you die or become unable to do so.
To exercise any of these rights, email us at info@abhidigitalagency.com. If you are not satisfied with how we handle your grievance, you may complain to the Data Protection Board of India once the relevant provisions of the Digital Personal Data Protection Act, 2023 are in force.
13. Children’s Privacy
The Website is not intended for anyone under 18 years of age, and we do not knowingly collect personal information from children without the verifiable consent of a parent or guardian. If you believe a child has given us personal information, please contact us and we will delete it.
14. Visitors Outside India
We are based in India and handle your information under Indian law. If you are visiting from another country, such as the UK, the UAE, or Australia, your local law may give you additional rights. Please contact us and we will do our best to help.
15. Third-Party Links
The Website may link to other websites, such as social media platforms. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
16. Changes to This Policy
We may update this Privacy Policy from time to time, including as Indian data protection law comes into force in stages. The “Last updated” date at the top shows when it was last changed. If we make significant changes, we will post a notice on the Website.
17. Grievance Officer and Contact
If you have a question, a complaint, or a request about your personal information, contact our Grievance Officer. We will acknowledge your message within 48 hours and aim to resolve it within one month.
Grievance Officer, Abhi Digital Agency
Vijayawada, Andhra Pradesh – 520003, India
Email: info@abhidigitalagency.com
Phone: +91 9951248899
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